unsur Privacy Policy

This page describes what we collect when you use unsur and how we keep that data protected. We at unsur take data privacy seriously. We collect only the information necessary to operate our platform, process your payments, and comply with local regulations. We never sell your personal data to third parties.

Our privacy practices apply to all users of unsur across Android, iOS, and desktop browsers. Whether you're accessing unsur from Jakarta, Surabaya, Bandung, or Medan, we handle your data consistently and securely. This policy explains what data we collect, how we use it, who has access to it, and what rights you have.

If you have questions about how we handle your data, contact our support team through unsur.app. We respond to privacy inquiries within five business days.

What Data We Collect

We collect data in three categories: account information, transaction data, and device information.

Account information: When you register on unsur, we collect your email address, phone number, and a password you create. We ask for your full name, date of birth, and a valid Indonesian ID (KTP, SIM, or passport) during KYC verification. We also collect a recent selfie to confirm your identity. We use this information only to verify your identity and comply with local regulations.

Transaction data: We log every deposit, withdrawal, and game activity on your unsur account. This includes the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), timestamp, and outcome. We retain this data for as long as your account is active, plus a retention period for compliance purposes.

Device information: We collect information about your device when you use unsur — your device type (Android or iOS), operating system version, app version, and IP address. We use this information to troubleshoot technical issues, prevent fraud, and improve our platform. We do not track your location beyond your IP address.

We Never Collect Unnecessary Data

We collect only the information necessary to operate unsur, process your payments, and comply with local regulations. We do not collect your browsing history, contacts, or other sensitive device data.

How We Use Your Data

We use your data for five purposes: account management, payment processing, fraud prevention, customer support, and legal compliance.

Account management: We use your email and phone number to send account notifications, password resets, and security alerts. You can control these notifications in your account settings.
Payment processing: We use your payment information to process deposits and withdrawals through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers. We share this information only with our payment processors.
Fraud prevention: We analyze your account activity to detect suspicious patterns. If we detect potential fraud, we may suspend your account pending investigation.
Customer support: We use your account information to respond to support requests and resolve disputes.
Legal compliance: We use your KYC data to comply with local regulations and anti-money-laundering requirements.

We do not use your data for marketing purposes. We do not send unsolicited promotional emails or SMS messages. We do not share your data with third parties for their marketing purposes.

Third-Party Data Processors

We use third-party processors to operate unsur. These processors have access to your data only to the extent necessary to provide their services. We require all processors to maintain strict confidentiality and security standards.

Payment processors: We share your payment information with payment processors to process deposits and withdrawals. These processors are PCI-DSS compliant and encrypt all payment data.

Cloud hosting: We store your account data on secure cloud servers. Our servers may sit outside your jurisdiction — we encrypt all data in transit and at rest.

Customer support: We use a third-party support platform to manage customer inquiries. Your support messages are encrypted and retained only for the duration of your support case.

Note: We do not sell your data to third parties. We do not share your data with advertisers, data brokers, or other commercial entities.

How Long We Keep Your Data

We retain your account data for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where we're required by law to retain records. We retain transaction data for seven years to comply with anti-money-laundering regulations.

If your account is inactive for two years, we may delete your data without notice. We will send a warning email 30 days before deletion. If you log back in during this period, your data is retained.

Cookies and Tracking

We use cookies on unsur to maintain your login session and remember your preferences. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may affect your ability to use unsur.

We do not use cookies for tracking or advertising purposes. We do not share cookie data with third parties. Our cookies expire after 30 days of inactivity.

On the unsur Android app, we do not use cookies. We maintain your login session through encrypted tokens stored on your device.

Your Rights Regarding Your Data

You have the right to access, correct, and delete your personal data on unsur. You can view your account information anytime in your account settings. To correct or delete your data, contact our support team through unsur.app.

We will provide you with a copy of your personal data within 15 business days of your request. We will delete your data within 30 days of your request, except where we're required by law to retain records.

You have the right to object to our use of your data for fraud prevention or legal compliance. However, objecting may prevent us from operating your account or processing your payments.

How We Protect Your Data

We protect your data through encryption, secure servers, and strict access controls. Your password is encrypted using industry-standard protocols — we never store it in plain text. All data in transit between your device and our servers is encrypted using TLS 1.2 or higher.

Our servers are located in secure data centres with physical access controls, surveillance, and backup power systems. We perform regular security audits and penetration testing to identify and fix vulnerabilities.

We limit access to your data to employees who need it to perform their job. All employees sign confidentiality agreements and receive security training.

Contact Us About Privacy

If you have questions about our privacy practices, contact our support team through unsur.app. We offer English-language support via live chat, email, or phone during business hours. We aim to respond to privacy inquiries within five business days.

You can also reach us by mail at our registered address in Jakarta. For urgent privacy matters, use the live chat feature on unsur.app and mark your message as "Privacy Concern."

This privacy policy was last updated in 2024. We review and update it regularly to reflect changes in our platform and applicable law. Check this page periodically for updates.